Shipping and Return Policy
Terms and Conditions:
All sale items and promo code sales are non-refundable and FINAL SALE.
Please allow 24-48 hours for your purchase to be received in our system. Once your purchase has been received and dispatched you will receive email notification of your tracking number. Please note that delivery time begins once your item has been dispatched from our warehouse.
If there are any special instructions needed for your delivery, please contact our customer service at email@example.com and we will do our best to accommodate.
If an order is received as fraudulent in our system you will be contacted and notified by a customer service representative. Fraudulent orders will result in order cancelation.
Customers are responsible for any duties and fees associated with international shipping.
Exchanges and Returns:
Returns will be accepted within 30 days of purchase for store credit or exchange only.
To complete your return, we require a receipt or proof of purchase as well as an RMA number which you can obtain through our customer service. Items must be returned with receipt, RMA number and the item unworn, and unwashed in its original packaging.
Payment for return shipping and any subsequent damages from return shipping are the responsibility of the purchaser.
To return your merchandise, please email us at firstname.lastname@example.org for instructions.
Please keep the tracking information for your return parcel until you receive a confirmation of receipt email from our customer service.
In the event that an order or item is canceled and a payment refund is issued, there is often some processing time before a refund is posted. Please allow 3-5 business days for your refund to post to your account. If you have checked your bank account and contacted your credit card company and still have not received your refund, please contact email@example.com.
Nico Nico Clothing is not responsible for any lost or stolen packages once merchandise is released to the carrier. Please allow 15 days from the date of filing a case for a lost, late, or stolen package to contact Nico Nico Clothing. For the most immediate response to a lost, late, or stolen package please contact the carrier with your order confirmation and tracking number. If you are still unable to solve the issue, feel free to contact us at firstname.lastname@example.org.
International orders are shipped via UPS and typically deliver worldwide within 4-5 business days. Please note UPS is unable to deliver to international PO box addresses.
Canadian orders are shipped via UPS or USPS Priority International.
Please note that duties, taxes and/or customs charges are not included in shipping charges at checkout. You may have to pay these duties, taxes and/or customs charges at the destination.
NICO NICO is not responsible for fees charged by customs. If you decide to refuse any shipments from NICO NICO, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to NICO NICO. This amount will be subtracted from your merchandise refund.